F.A.Q
We Value Your Feedback!
Questions, feedback, or recommendations? We’d love to hear from you!
Please email us at murphy@mimihairboutique.com — we aim to respond within 24–48 hours.
If you're experiencing an issue, our business hours are Monday to Friday, 9 AM – 5 PM EST.
Frequently Asked Questions
1. Do you have custom wig guidelines?
Yes! Custom wigs are created on a waitlist basis. To inquire, please email us directly.
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A deposit is required when placing your order.
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The remaining balance must be paid once your wig is completed, prior to shipping or pickup.
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If our custom list is full, you may choose to be added to our waiting list.
2. Can I color my wig, frontal, or bundles?
Absolutely! All of our hair collections are 100% human hair and can be colored.
For best results and to prevent damage, we strongly recommend using a professional colorist.
3. What is the shipping timeframe?
We ship orders via USPS Priority Mail within the continental U.S.
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Standard shipping: 3–5 business days
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Expedited shipping: Overnight delivery (usually 2–3 business days) — please select this option at checkout if needed.
Returns & Exchanges
What if there’s a problem with my order?
If your order arrives with a defect or you're not 100% satisfied with the quality, we're here to help.
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Contact us within 7 days of delivery at murphy@mimihairboutique.com, including your order number and a description of the issue.
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Items must be unworn, unused, and in original condition to qualify for a return.
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Return shipping costs are the responsibility of the customer.
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Once the item is received and inspected, a refund will be issued to your original payment method.