We Value Your Feedback!

Questions, feedback, or recommendations? We’d love to hear from you!

Please email us at murphy@mimihairboutique.com — we aim to respond within 24–48 hours.
If you're experiencing an issue, our business hours are Monday to Friday, 9 AM – 5 PM EST.

Frequently Asked Questions

1. Do you have custom wig guidelines?
Yes! Custom wigs are created on a waitlist basis. To inquire, please email us directly.

• A deposit is required when placing your order.

• The remaining balance must be paid once your wig is completed, prior to shipping or pickup.

• If our custom list is full, you may choose to be added to our waiting list.

2. Can I color my wig, frontal, or bundles?
Absolutely! All of our hair collections are 100% human hair and can be colored.
For best results and to prevent damage, we strongly recommend using a professional colorist.

3. What is the shipping timeframe?
We ship orders via USPS Priority Mail within the continental U.S.

• Standard shipping: 3–5 business days

• Expedited shipping: Overnight delivery (usually 2–3 business days) — please select this option at checkout if needed.

Returns & Exchanges

What if there’s a problem with my order?
If your order arrives with a defect or you're not 100% satisfied with the quality, we're here to help.

• Contact us within 7 days of delivery at murphy@mimihairboutique.com, including your order number and a description of the issue.

• Items must be unworn, unused, and in original condition to qualify for a return.

• Return shipping costs are the responsibility of the customer.

• Once the item is received and inspected, a refund will be issued to your original payment method.